Terms & Conditions
All accounts are to be registered with SCC and the user will be required to provide accurate and complete information either on behalf of a company or for individuals.
All customers that use SCC are deemed to represent the company that employs them, whether a business or charity, and will be responsible for the payment of funds outstanding to SCC. Individuals are welcome to place an order from SCC; however, if they are not representing a company they will be required to make an upfront payment either by credit card, electronic transfer or cheque. Service will not be provided until funds are cleared with SCC or have prior arrangement with SCC management.
All account terms with SCC are strictly 14 days, payable within 14 days of receipt of invoice. A fee of 2% of the total invoice value may be charged for invoices not paid within 14 days of the invoice date.
Orders may be placed by email, phone, fax or through the SCC website at www.sydneycorporatecatering.com.au
Prices do not include GST, except for drinks. Prices may be subject to change. The quoted prices covers presentation or packaging of food.
Delivery between 8 am and 4 pm is free within 10 kilometres of Neutral Bay (including CBD, North Sydney, Ryde, Macquarie Park). Deliveries before 8 am or after 4 pm will incur a $20.00 delivery fee.
Changing an Order
An order confirmation will sent to the client via email from SCC and orders may be amended up to 24 hours prior to event.
If an order is cancelled on the day of delivery, the client will be charged the full amount of the invoice and delivery will proceed as per the original order. Exceptions may be made at the discretion of SCC.
Corporate clients can cancel an order via email within 24 hours of the event and no fee will be incurred, provided the cancellation is made the day before delivery.
Private clients can cancel an order via email or telephone at least 72 hours prior to the event and no fee will be incurred. Cancellations within 72 hours of delivery may be charged a percentage of the total invoice.
If a cancellation prior to the deadline occurs and payment has been made in full, SCC will refund the client within 48 hours of the cancellation via the same method as the original payment.
In the event that an order has not met the clients requirements SCC will need to be informed via email on the day of the delivery. If the situation cannot be rectified and is proven to be the fault of SCC, then SCC will offer a full or partial refund of the invoice according to the circumstances.
Breakages/Loss of Equipment
Any equipment supplied for a client’s use (such as platters/crockery/cutlery) that is broken or lost will be charged at full replacement cost.